Drying out the phone slowly, and properly, can help. Typically any iPhone that's been dropped in the sink, or down the loo, will not start up okay.Ī wet iPhone can have a blank screen, no sound, a touch screen that doesn't work, or any manner of other defects.įortunately it's often not the end of the world (or the end of the iPhone). One more note to the "Geniuses.An iPhone that's been dropped in water is going to be a broken iPhone. The people who work at the poorly named Genius Bar, are mechanics for computers made by Apple, and I should not have to prove my value to shop there. This is not North Korea or Communist China. I will not be treated as though I am a felon who stole a computer, or a liar who is trying to do.
we've gone through at least 6 iPhones and 3 iPads. 2 for me, 1 for my husband, 2 for our kids.
I use an iPhone, we've owned iPads, this is the 5th Mac our family has purchased. I've been an apple/Mac user for 15 years. These are people who should be glad I am willing to pay the money to purchase Apple products willing to spend the money to have my apple product repaired. I cried because I couldn't do anything to protect or defend myself. I cried off and on for the rest of the evening. They just said that so they'd have a reason to punish us and make us wait. I don't think they changed it, to begin with. but honestly, the same smudges that were on my original trackpad are still there.
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We got our computer and they managed to give us the trackpad free and didn't charge labor. I believe a bunch of controlling smart people were looking at a handbook in the backroom, doing exactly what they had to do to avoid being written up by Apple for inappropriate behavior, and punishing me for daring to expect to be treated like a human being. Amazingly, they were able to make the exact final adjustment at 9 pm when they were ready to close the store and go home. Magically, they finished working on my computer at exactly 9 pm when the store closed. Another man came out just minutes after the prior man left to tell me that they now realize the trackpad would have to be replaced. One man told us at 8 pm that they didn't need to put in a new trackpad and it would be out momentarily. They kept sending different people out to tell us the repair was almost done and would be just a little while longer. My husband came and we waited for 2 hours.
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What I mean by this is that he said a lot of accommodating things (probably from a handbook of instructions on how to deal with unhappy clients) in a very loud voice so everyone could hear, and he kept doing it even though I started to cry.
They are the captain now." The manager came out and yelled at me. They have security staff and once your computer disappears into the back room. They have absolutely all of the control and there will not be a thing you can do. My advice is to never upset a Genius Bar staff. I angrily say that I will wait and they should take the computer to the back room and fix it. I go Karen on him and will live to regret it. He tells me there's no way this is a fix that can be done in less than an hour. He keeps using the fake-nice language and voice. Is this what it's like in a communist country? The kid knows I'm getting upset. I'm having to prove who I am and why I am there. "Let me see the email." Again, I'm not being believed. My parts have come in and I was told I could wait in the store for the repair and that it would take around 10 minutes.
I tell the kid (he looks to be in his 20s) that I got an email and a phone call. My red alerts are signaling as something seems really off. I'm just here in line not doing anything wrong. "To make sure you are who you say you are." I'm insulted. Why am I being intimidated, interrogated, shamed, and made to feel as though I'm posing as someone else? Am I being accused of lying? I show the ID then ask why they need to see it. The next person spells my name, then asks to see some ID. This person then hands me off to another person. Yet my adult brain (I'm 58) tells me this is overzealous behavior on his part considering I'm just waiting for him to let me talk to one of the "Genius" people.
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